About the project
The travel experience goes far beyond booking a hotel.
After choosing where to stay, the guest still needs to find information about the accommodation, check in, understand what the hotel offers, discover activities, follow its schedule and find leisure options, cuisine and services at the destination.
O MyTripTip was born to bring that journey together in one place.
Developed by Alphacode, The app works as a digital channel between the guest, the hotel and the experiences disponible around you, accompanying the traveler before and during their stay.
The challenge
Much of the communication during a stay is still fragmented.
Information may be available at the reception, on printed materials, websites, messages, or different service channels. At the same time, travelers must also use other platforms to find tours, restaurants, and activities in the region.
MyTripTip’s challenge was to organize these different moments within a simple user experience.
More than digitizing a stage of lodging, the project needed to create an environment capable of accompanying the guest throughout the trip.
The solution
Alphacode developed a mobile platform that focuses on different points in the guest’s journey.
Pelo MyTripTip, the user can find hotels, view nearby establishments on the map, know the details of the accommodation and check in directly through the app.
From then on, the experience becomes connected to the hotel.
The guest can consult information about the establishment, discover its facilities, find activities, follow schedules and discover partners and services available at the destination.
All within a single digital journey.
Finding the hosting
The experience begins with discovery.
The user can browse the available hotels and consult information such as location, images, description and evaluation.
In addition to the list view, the application has map navigation, making it easy to identify establishments according to the desired region.
When accessing a hotel, the user finds a complete area with information about the establishment and, if they already have a reservation, they can start their check-in.
Digital check-in through the app
Check-in is one of the main flows of MyTripTip.
The process was structured in steps to make filling in the information more organized and to facilitate the verification of the data.
The guest provides details of the stay, personal information, identification document, address and contact.
The flow also allows you to record information related to the trip itself, such as the reason, means of transportation, where the accommodation was purchased, the last and next destination, in addition to the companions.
Before finalizing, the application presents an overview of the information filled in, allowing the user to review or edit the data.
As a result, a stage traditionally performed only upon arrival at the hotel also becomes part of the digital experience.
The experience continues during the stay
After check-in, MyTripTip accompanies the guest during their stay at the hotel.
The establishment experience is organized in areas such as:
Hotel, Facilities, Activities, Programming and Partners.
This structure allows you to concentrate different types of information without forcing the user to resort to other channels.
In practice, the app now acts as a digital extension of the experience offered by the hotel.
Activities and experiences
One of the proposals of MyTripTip is to make it easier to discover what to do while traveling.
The app presents activities and experiences organized by categories, such as adventure, sports, and leisure.
The user can search for options, learn the details of each activity, check their location and access additional information.
In addition to discovering an experience, it is also possible to include it in the program itself.
Thus, discovery and planning become part of the same flow.
Programming in the palm of your hand
MyTripTip also allows the hotel to make its schedule available within the app.
Activities aimed at different audiences can be organized and presented to the guest in a simple and accessible way.
In addition, each user has the area My Schedule, where you can view your appointments and experiences organized by day and time.
The agenda may include activities related to the hotel itself and also experiences offered by partners.
This allows the app to track not only the accommodation, but the trip schedule as a whole.
Connecting the guest to the destination
The MyTripTip experience doesn’t end at the hotel’s premises.
The app also has an area dedicated to local partners, expanding the possibilities available to the traveler.
Establishments and services can be found by categories such as gastronomy, sports and leisure.
In this way, the hotel also acts as a connection point between the guest and the destination.
The traveler finds new experiences, while local partners gain a new channel to be part of that journey.
A channel for relationship with the guest
In addition to the features directly linked to accommodation and activities, MyTripTip brings together features that help maintain this relationship throughout the trip.
The user can access their schedule, consult their check-ins, find useful information, access the chat and receive notifications within the application.
The proposal is to reduce the need to search for information in different places and to keep what is important for the stay concentrated in a single environment.
A Digital Journey to Hospitality
With MyTripTip, Alphacode helped transform different moments of hosting into an integrated digital experience.
The project connects three fundamental points of the trip: guest, hotel and destination.
For the user, this means having information, programming, and experiences in a more organized and accessible way.
For the hotel, it means having a digital channel capable of accompanying the guest during their stay and expanding the relationship beyond traditional service.
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